Privacy Policy

Sonkofa Studio LLC (“Sonkofa Studio,” “we,” “us,” “our”) operates the website sonkofastudio.com and the SonkofaMuse AI creative platform (the “Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Information We Collect

a. Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing details processed securely through Stripe (we do not store your card numbers)
• Content: Images, text, audio, video, and other files you upload to the Platform
• Communications: Messages sent through our contact form or via email
• AI Interactions: Prompts, conversations, and instructions you provide to SonkofaMuse

b. Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Platform, and interaction patterns
• Device Information: Browser type, operating system, screen resolution, and device identifiers
• Log Data: IP address, access times, referring URLs, and error logs
• Cookies & Analytics: We use Google Analytics to understand usage patterns and improve the Platform

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain the Platform and its AI features
• AI Processing: To process your inputs and generate creative outputs through our AI systems
• Account Management: To manage your account, credits, and transaction history
• Communication: To respond to inquiries, send service updates, and provide customer support
• Improvement: To analyze usage patterns and improve the Platform’s features and performance
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. AI Data Processing

When you use SonkofaMuse and other AI features:

• Your text prompts, uploaded images, and other inputs are sent to third-party AI service providers for processing
• AI-generated outputs (images, videos, music, text) are stored in your media library for your access
• Conversation history is saved to provide session continuity and improve your experience
• Character sheet data (including uploaded reference photos) is stored to maintain character consistency
• We do not use your personal creative content to train AI models
• We may use anonymized, aggregated usage patterns (not your content) to improve the Platform

4. Third-Party Services

We use the following third-party services that may process your data:

• Stripe: Payment processing — Stripe Privacy Policy
• Google Analytics: Website analytics — Google Privacy Policy
• Google OAuth: Optional sign-in authentication — Google Privacy Policy
• AI Service Providers: For processing AI image, video, and music generation requests
• Cloud Storage (AWS): For storing uploaded and generated media files

Each third-party service has its own privacy policy governing its handling of your data.

5. Data Storage & Security

We implement commercially reasonable security measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Secure payment processing through Stripe (PCI-DSS compliant)
• Access controls and authentication requirements

However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, and you use the Platform at your own risk.

Your data is stored on servers located in the United States. If you access the Platform from outside the U.S., your information may be transferred to and stored on servers in the U.S.

6. Data Retention

• Account Data: Retained for as long as your account is active
• Generated Content: Stored in your media library until you delete it or your account is terminated
• Transaction Records: Retained as required by applicable tax and financial regulations
• Contact Form Submissions: Retained for business purposes and customer service records

You may request deletion of your account and associated data by contacting us at [email protected].

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Request a portable copy of your data
• Withdraw consent for processing where applicable

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Children’s Privacy

The Platform is not intended for individuals under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Cookies & Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and core Platform functionality
• Analytics Cookies: Google Analytics cookies to understand usage patterns
• Preference Cookies: To remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Platform after changes constitutes acceptance of the revised policy. For material changes, we may provide additional notice via email or Platform notification.